Bangladesh Biman Ground Handling Faces Scrutiny After Cargo Village Fire at Shahjalal International Airport

The recent fire at the Cargo Village of Hazrat Shahjalal International Airport in Dhaka has reignited concerns over the ground handling services provided by Biman Bangladesh Airlines. The incident, which caused significant disruption, has raised questions about operational management, safety standards, and accountability in airport operations. Aviation experts, passengers, and stakeholders are calling for reforms to ensure safer, more efficient, and competitive ground handling services in Bangladesh.

The Fire at Cargo Village and Investigation Committee Findings

On a recent date, a fire broke out at the Cargo Village in Shahjalal International Airport. The investigation committee appointed to examine the incident has reportedly held Biman Bangladesh Airlines partly responsible for the fire due to deficiencies in ground handling oversight. The committee recommended that the airline limit its operations strictly to flight services and transfer ground handling responsibilities to a competent alternative operator.

The Ministry of Civil Aviation and Tourism has indicated that the committee’s recommendations are under consideration. While the ministry is exploring the appointment of alternative operators, it has suggested that Biman should continue to provide ground handling services alongside other operators to create a competitive environment.

Several aviation experts, however, have disagreed with the recommendation to restrict Biman’s business operations. They argue that mismanagement at the Cargo Village was the primary cause of the fire and the airline itself should not have its commercial operations limited. Experts emphasize that accountability should be enforced for specific operational failures rather than restricting an entire business segment.

Biman Bangladesh Airlines Operations Beyond Ground Handling

Biman Bangladesh Airlines, as the national flag carrier, provides a wide range of services across all major airports in Bangladesh. Beyond operating domestic and international flights, the airline handles ground operations, cargo services, flight catering through the Bangladesh Flight Catering Centre, production and marketing through the airline’s Poultry Complex, and training skilled personnel in aviation through the Biman Bangladesh Training Centre.

The government had previously approved a policy decision to allow Biman to provide ground handling at the newly constructed third terminal of Shahjalal International Airport for two years. The airline’s involvement in multiple aviation-related services has been instrumental in supporting operational efficiency across the country.

Ground Handling Explained

Ground handling services are essential for the safe and efficient operation of airports. These services include guiding and parking aircraft, providing passenger boarding stairs, loading and unloading luggage, cleaning aircraft interiors, and assisting with check-in procedures. Effective ground handling ensures timely flight operations, passenger satisfaction, and adherence to safety protocols.

Despite its importance, ground handling at airports in Bangladesh has faced criticism over the years. Passengers and foreign airlines operating in the country have reported incidents of poor baggage handling, lost luggage, substandard check-in services, delays, and occasional security lapses. These issues have contributed to dissatisfaction with the existing system and the need for professional reforms.

Passenger and Airline Dissatisfaction

Recent surveys have highlighted widespread dissatisfaction with Biman’s ground handling services. Ninety-seven percent of passengers surveyed expressed dissatisfaction with the quality of service. Additionally, ninety-three percent of international airlines operating at the third terminal of Shahjalal International Airport have expressed the need for multiple ground handling service providers.

The dissatisfaction is not limited to passengers. Several foreign airlines have indicated that they require reliable alternatives to Biman for ground handling services. This reflects the growing demand for professionalism, efficiency, and accountability in the aviation sector.

Government Response and Plans for Competitive Ground Handling

The Ministry of Civil Aviation and Tourism has acknowledged the need to create a competitive environment in ground handling services. According to ministry officials, no single company should have exclusive control over essential airport operations as this may lead to monopolistic practices. By allowing multiple operators to provide services alongside Biman, the government aims to improve service quality and reduce operational risks.

The ministry has confirmed that Biman will remain involved in ground handling services, but alternative operators will also be appointed. This approach is intended to provide passengers and airlines with choices, encourage efficiency, and enhance accountability in airport management.

Expert Opinions on the Recommendations

Aviation expert ATM Nazrul Islam has expressed concerns about limiting Biman’s operations. He stated that Biman is a commercial organization and should not be restricted in its business activities. According to him, the fire at the Cargo Village does not justify limiting the airline’s operations. He emphasized that if there are lapses or negligence, specific accountability measures should be enforced against responsible officials rather than restricting the airline as a whole.

Experts also stress the importance of introducing alternative ground handling operators to create competition. For decades, Biman has been the sole provider of ground handling services at most airports in Bangladesh. Establishing professional alternatives would not only improve service quality but also reduce operational risk and increase overall efficiency in airport operations.

Challenges Facing Ground Handling Services in Bangladesh

The fire at Cargo Village has highlighted systemic challenges in ground handling services. Some of the key issues include:

• Lack of professional training and skill development among ground handling staff
• Insufficient monitoring and accountability mechanisms
• Operational inefficiencies in baggage handling and passenger services
• Security lapses, including the potential for smuggling or unauthorized access
• Over-reliance on a single service provider, limiting competition and innovation

Addressing these challenges requires investment in training, technology, and oversight. Establishing multiple ground handling operators can encourage competition, enhance accountability, and improve the overall passenger experience.

Opportunities for Improvement

Despite the current challenges, there are significant opportunities for improving ground handling services in Bangladesh. These include:

• Partnering with experienced international ground handling companies for technology transfer and skill development
• Implementing modern baggage tracking systems and check-in solutions
• Providing continuous training programs for staff to maintain high standards of service and safety
• Establishing transparent monitoring systems to ensure accountability and compliance with international standards

By leveraging these opportunities, Bangladesh can improve its aviation infrastructure, attract more international flights, and enhance the reputation of its national airline.

Conclusion

The fire at the Cargo Village of Hazrat Shahjalal International Airport has highlighted the urgent need for reform in ground handling services in Bangladesh. While Biman Bangladesh Airlines has been a key player in aviation operations, there is a growing consensus that introducing alternative operators will improve service quality, accountability, and efficiency.

Limiting Biman’s operations entirely is not a solution. Instead, the focus should be on implementing professional standards, ensuring accountability, and creating a competitive environment. By adopting these measures, Bangladesh can enhance passenger satisfaction, support airline operations, and strengthen its aviation sector.